Okay, maybe not all the CIMB braches but MMU Malacca's branch sucks.
Why?
Today I went to ask Finance for my tuition fees refund. I paid for my first trimester (I got 3 semesters in a year, therefore, trimester) via self-sponsor. Then I got JPA so they helped me pay back all my tuition fees. So the Uni actually owes me money.
The Finance officer said okay but I need to get a statement from CIMB stating my account number. So, I happily went to CIMB to get my statement. The old guy behind the counter was looking frustrated and kept looking back and forth between his monitor and a sheet of paper. I asked politely for him to give me the statement I need. He asked me to go to the ATM machine to get my account number. Wth? How can I get a statement from an ATM machine?
Nevermind, I went to the ATM machine to try. After browsing through the machine, I found out I cant get a statement from the machine and so I went back to the counter and asked me whether he can show me how to get it. He gave me this shitty look and asked me to stand beside and wait. I waited but I thought to myself, what kind of attitude is that?!
After sometime, I guess he saw me still waiting there, he asked me for my IC with a hmph...I gave him. He spoke rather loudly saying I shouldnt bother him with this thing...I quietly follow what he said copying my account number which I already know into my mobile phone bla bla bla and finally he gave me my statement. I even left the counter with a smile and "thank you, sir". He didnt even say a word...I just kissed that old fart's ass...
Well, this is what I really felt at that time,
Bloody old fart...I FREAKING KNOW MY ACCOUNT NUMBER! ALL I NEED IS FOR YOU TO PRINT A STATEMENT WITH MY NAME AND ACCOUNT NUMBER IN IT, CHOP IT AND MUTHA****ING PUT YOUR SIGNATURE ON IT!
I AM SORRY TO SAY THIS BUT YOUR BANK IS THAT INCOMPETENT ALREADY AND THANKS TO THE WONDERFUL "CUSTOMER SERVICE"...FUCK YOU~~ ..l..
After letting it out, I feel better...seriously what happened to "serving your customers with a smile" and "the customer is always right"....pfft bullshit
2 comments:
is that the man with glasses on ?
sitting near the corner ?
which looks very frustrated ones?
Good morning, I also need a statement from CIMB Bank to apply for things because I don't have a passbook. So I would like to ask, I can actually go to the CIMB bank counter there to request for the statement izzit?
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